Customer Service Advisor

Customer Service Advisor

You’ve worked in customer service before, delivering exceptional service, ideally in the energy industry. Now you want to take your energy — and experience — to the next level. Are you ready to be a Zero Hero with Pure Planet? We’re powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible.

If you’re passionate about people and creating great experiences, we’ll give you everything else you need to grow your skills and knowledge.

The role

Communicating with our Members across digital channels (chat, email and outbound calling), you’ll be the voice of Pure Planet as you advise and guide, educate and engage, support and feedback. 

It’s an exciting time to join us — we continue to grow at pace. Your role will evolve and diversify, and you’ll have every opportunity to influence and develop our proposition.

This is you

So, if you’re curious, tenacious, a natural problem solver, a great communicator and committed to customer service, we want you. You’ll be passionate about our sustainable, renewable purpose, and be able to work confidently, taking ownership of everything from queries to complaints. Ideally you’ll have experience working in the energy industry.  


This is us

We’re Pure Planet — the digital, renewable energy supplier. We're here to make renewable energy affordable and available to all. We’re powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. If you want to make a difference in the world, Pure Planet is for you: it’s sustainable, built around the need for change, and to protect our environment. It also operates in one of the most rapidly-changing markets in the UK and uses smart technology and a shared community to deliver a unique service to our members.

We’re committed to enabling our members to save money on their energy bills in a sustainable way as possible. We wish to encourage the uptake of renewable technologies that meet the Pure Planet values of Smart; Sustainable and Shared.

We launched two years ago and have grown rapidly. We’re a top-ranking three-star Best Companies to Work For 2020 and featured in the Sunday Times Tech Track Ones to Watch 2019. We’re a Disability Confident and Living Wage employer, and a signatory to the UN Global Compact. Pure Planet has a modern, spacious office in central Bath, five minutes-walk from the train station.

The benefits

 • Contributory ethical pension scheme

• Private medical insurance

• Health cash plan

• Electronic stand up desks throughout the office

• Dog-friendly workplace

• Free breakfast and fruit

• Life assurance

• Unlimited holiday

• Cycle to work scheme

• Electric car scheme

• Season ticket loan

• Carbon offset commute to work

• Social events

• Discounted shopping benefits

• Professional development

• Opportunity to influence our proposition and shape our company

• Working with the rest of the lovely team at Pure Planet


Due to COVID19, we all currently work from home and are planning to do so until it’s safe to return to the office. Depending on how government guidelines change over the coming months, this role can either be worked from the office or a mixture of remote and office. 


We celebrate diversity and know that it's critical for our success at Pure Planet. We work hard to make sure we're inclusive. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We encourage applications from all socio-economic backgrounds. So, if you’re great at what you do and share our values, we want to hear from you.

We are happy to consider flexible/part time applications for this role (min ca. 30 hours).  

If you need any adjustments made to the application or selection process so you can do your best, let us know. We’ll be happy to help.



Customer Service Adviser - Renewable Energy - Renewables - Bath - Bristol - Chippenham - Bradford-on-Avon


Customer Service Advisors

Full and part-time roles available

Five mins from Bath Spa station

up to £24,000 + comprehensive benefits